A metalworking company with 15 employees in Harju County was experiencing difficulties in communicating between the Sales and Production Department before the introduction of Eziil. The problem was that the sales department and the production were located in different buildings and the production master, therefore, had an inadequate overview of orders. A frequent problem was that the delivery dates promised to the customer were exceeded because the information did not reach production and back. There were also cases where the wrong product was sent to the customer due to inaccurate information. All in all, the customer experience suffered.